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Chromebook with Workspace app does not get a RDS2019 per-device license issued.


Frank Peters1709162545

Question

Hi,

For our Citrix environment we use a RDS license server on a W2019 server and have installed RDS2012 licenses and RDS2019 licenses, all per-device. The devices we use are Windows-based clients, Linux-based thin-clients (Dell Wyse 5070 / Igel) and Chromebooks all in combination with the Citrix Workspace app. The licensing server is issueing RDS2012 licenses to all devices. When the RDS2012 pool is empty the license server start issueing the RDS2019 licenses as expected. However, we now notice that the RDS2019 licenses are not being issued to brand new Chromebooks or Chromebooks with a invalid temporary RDS2012 license. When I revoke some installed RDS2012 licenses, not from Chromebooks of course, and connect a Chromebook then the Chromebook is issued one of the revoked RDS2012 licences. The devices from which the RDS2012 license was revoked is issued a RDS2019 license as long as it is not a Chromebook. As of this week we see the same behaviour with some Linux-based devices whilst other Linux-based clients do get a RDS2019 license.

 

Has anybody got a clue why we see this behaviour on the RDS license server and how I can fix this? We already performed a rebuild via the ClearingHouse but that didn't help.

 

Cheers,

Frank

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