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Cannot upgrade firmware "Not authorized to execute this command" On NetScaler 5901

Margaret Tam

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Hi all,


I had problem on upgrade firmware on NetScaler 5901. Current firmware is NS11.1 63.9.nc

I tried upgrade to 11.1-65.16 and 12.0-63.21. It failed with error "Not authorized to execute this command.

The account I use is "nsroot".

I checked IP setting for SSH and FTP was enabled but I was failed to connect with SSH or FTP. 

Does anyone had solution or hints on my issue?



Best Regards,

Roy Chung



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