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Users suddenly stop being logged off correctly

Ian Dale1709161148


Citrix XenDesktop 7.15 CU4 LTSR

Windows 2016 RDSH Servers

VDA 1902.6


This issue is so far only occurring on the RDSH servers within two Delivery groups. Initially everything is working fine for several days then suddenly when users log off, the remote desktop on their Citrix Workspace client closes but Citrix Director and Studio still shows them as being logged on. When connecting to the RDSH server in question this is what I can see regarding the faulty logoffs:




Viewing the event logs of the servers in question reveals nothing unusual, as far as I can see. Also when logging on, the logon screen sits at the "waiting for Citrix User Profile Management" screen for an extremely long time (over 30 seconds). Any ideas as to what I should be looking at?





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