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Citrix HDX_RealTime_Media_Engine_2.9.100_for_Windows won't install


Bernd Dreyer

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3 hours ago, Bernd Dreyer said:

Citrix RTME won't install (see screenshots below).

Thank you very much.

Citric HDX RTME zuerst Workspace App installieren.png

Citrix Workspace App_Dieses Produkt ist installiert.png

Hello,

 

You will need to install Citrix Workspace-App before the Citrix HDX RealTime Media Engine: https://docs.citrix.com/en-us/hdx-optimization/current-release/install.html

 

The order of the Optimization Pack new installation (not an upgrade) is important:

1. If Citrix Workspace app is running, close it.

2. Install the RealTime Media Engine on your user devices.

3. Start Citrix Virtual Desktops.

4. Install the RealTime Connector on your Citrix Virtual Desktops virtual desktops and Citrix Virtual Apps servers.

 

Thanks

Arnaud

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