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Office 2016 shows message "Progression de la configuration" when using User Layer





We use Windows 10 1909 + User Layer + Non persistent machines. Office Layer is part of the Windows 10 Template (not elastic).

Each time a user log and launch Office 2016, a message is displayed "Progression de la configuration". It takes several minutes to end. After that use can use Office.

There is no issue with persistent machine.

It seems we have this issue since Windows 10 OS Layer upgrade from 1809 to 1909.


Any idea?






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We had a similar issue in the past, which was fixed in our 2003 release. Please open a case and provide, answer the below, to speed up the troubleshooting


  • The exact release you are testing with
  • Did you follow our recipe for setting up Office, https://support.citrix.com/article/CTX224566? There are some specific steps for Office 2016.
  • The below data from a desktop seeing the issue
    • The folder, c:\windows\setup\scripts
    • The file, C:\ProgramData\Unidesk\Logs\ulayersvc.log
  • An ELM logs export
  • The hypervisor and provisioning software vendors, with versions, being used




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