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File Type Assosiation dont work. Error: can not find file or path on Computer Desktop

Bianca Eggers


Hello all,


we activate  „File Type Assosiation“ for Microsoft Office Word,PPTX… in Storefront.

If the users try to start with doubleklick   ( for example) a Microsoft Word file from local Desktop they have an error message.


Error  :  citrix can not „\\Client\C$\Users\username\Desktop\Word-Dokument.docx“  find file….My be the file was delited or the path change. 


Do we have to make other settings for the file Type assosiation except in the storefront?

Word started after the error message but without any text /content. The file is clear. The same with Power Point an other apps.


OS: Win10 / Win7

Citirx 7.15 5000

Receiver: 4.9.9000.33




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