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Session Window Resizes When 1 Monitor Is Turned Off

Kevin Mahoney1709161006


Hi all. Really hope someone can help. We have users with dual monitor setups and trying out some new thin clients. Our Windows 10 PVS image has Citrix Receiver 4.9 installed. In our current thin client setup we are using Receiver 13.1.2 and in our new thin clients we have Workspace 18.1 installed.


Our session window spans across the dual monitors. With our current setup, if we turn a monitor off, the session window stays the same size. This is what we need and works well for us because of other setup types such as KVM etc. With our new thin clients if we turn off a monitor the session window shrinks to the size of one monitor and when we turn it back on we see the session window on one monitor and the background of the thin client on the other. I have ruled out the profile on the thin client. Can anyone point me in the right direction? Thanks in advance!~

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