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Teams Interface Frozen


Gary Chan1709160142

Question

We started encountering an issue with Teams recently.

 

We are running Windows 1803 and Teams 1.3.00.30866,  the Teams interface will freeze after a user tries to add a speed dial or group with the buttons in the top right corner.

I originally thought it might be a VDA issue so I attempted to upgrade to 1912 LTSR CU2 and 2009t, the issue persists.   No change with HDX optimization on or off.

 

Anyone else encountering this?

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16 hours ago, Gary Chan1709160142 said:

We started encountering an issue with Teams recently.

 

We are running Windows 1803 and Teams 1.3.00.30866,  the Teams interface will freeze after a user tries to add a speed dial or group with the buttons in the top right corner.

I originally thought it might be a VDA issue so I attempted to upgrade to 1912 LTSR CU2 and 2009t, the issue persists.   No change with HDX optimization on or off.

 

Anyone else encountering this?

If there is no change with HDX opt on or off, I suggest you contact Microsoft - UI freeze requires a level of troubleshooting they are better positioned to execute.

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