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Citrix HA Service Warning - License Server (Grace Period)


Andrea Maldotti

Question

Dear all,

 

I've been encountering an issue with Citrix VAD 7 2009.

 

Recently, I did upgrade the deployment from XenServer 7.18 to the latest Citrix Virtual Apps & Desktop 7 2009.

 

The upgrade itself did not show any kind of errors and it's currenlty working very good; therefore, I assume the operation has been carried out successfully.

 

I've just noticed this Error on Windows Events Logs (ID event 1169 - Citrix HA Service):

 

"This controller has entered the out-of-box grace period as no suitable licenses were found on the license server 'myserver'. 
 
You have 695 hour(s) remaining before this controller stops providing desktop and application sessions."

 

I checked the License Manager Status, Director Logs and Studio Licensing Tab, and nothing came out. No errors, no warnings corcenings the License Server, as shown here below:

 

image.thumb.png.d61348d62944bbfc91a063060a311482.png

 

image.thumb.png.db6fed925193d77df46cb81ad4b80227.png

 

Here is the CSS date info:

 

image.thumb.png.94d7f35c20a031b28c9d85387016915a.png

We do have the proper license product edition and the sufficient number of licences as well.

 

May this be related to the upgrade?

 

How do i remove or solve this grace periodo warning?

 

Many Thanks

 

Kind Regards

 

Andrea

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