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Citrix HDX HTML5 Video Redirection Service doesn't start

Marcel Strasser




after an update to 1912 LTSR the Citrix HDX HTML5 Video Redirection Service no longer starts with the following error message

Name of the faulty application: WebSocketService.exe, version: 15.19.1000.10009, timestamp: 0x5eaa8e60
Name of the faulty module: ucrtbase.DLL, version: 10.0.14393.2990, timestamp: 0x5caeb859
Exception code: 0xc0000409
Error offset: 0x000884cb
ID of the faulty process: 0x1854
Start time of the faulty application: 0x01d6bee13eeba469
Path of the faulty application: C:\Program Files (x86)\Citrix\System32\WebSocketService.exe
Path of the faulty module: C:\Windows\SYSTEM32\ucrtbase.DLL
Berichtskennung: 7cfe1cb2-2ad4-11eb-8890-005056221011
Full name of the faulty package:
Application ID, which is relative to the faulty package:

error ID: 7034


Has anyone been able to fix the error?


New installation and CleanUp did not help

Translated with www.DeepL.com/Translator (free version)

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