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Issues connecting from some networks (rare circumstances)


Oliver Ollivetti

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Hello,

 

it occurs very rare but it seems that there are connection problems in some networks. We have many users connecting from remote and there are two users, who can not start a session. They connect to our gateway, login and start a xenapp full Desktop session. Then the bar of the Receiver stops connecting in the middle and the session  is not launching. In some rare occasions it works but then only a black window is opend and one can do nothing than close it again. I found the following kB from Citrix: https://support.citrix.com/article/CTX224373 Are there any experiences in changing the MTU size on your networks? Is there an easy way to find out the configured MTU in the customers home WLAN Network?

Best regards

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