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Director out ?


Florent GUILLOT1709161233

Question

Hello,

on the CDC machine where there is Director / scout / WEM that gives me no user connection statistics

 

image.thumb.png.921aaa50c5980c13ad946369bdb6a36b.png

image.thumb.png.e2e4b7ec4d26feb7ac4c46970b65d004.png

image.thumb.png.af2325e75d00f002443a511d5bfa27b3.png

 

error:

 


Citrix.Dmc.Common.ConnectorException: Failed to execute broker synchronous commands ---> Citrix.Dmc.Common.ConfigurationException: Failed to execute broker synchronous commands
   à Citrix.Dmc.Connector.Broker.BrokerConnector.ExecuteSynchronousCommand(Int32 machineUid, String category, Dictionary`2 commandList, Guid loggingId)
   à Citrix.Dmc.WebService.Wmi.WMIProxyQuery.<>c__DisplayClass14_0.<ExecuteSynchronousCommand>b__0(IBrokerConnector i)
   à Citrix.Dmc.Common.ConnectorWrapper`1.Invoke[TReturn](Func`2 method)
   --- Fin de la trace de la pile d'exception interne ---
   à Citrix.Dmc.Common.ConnectorWrapper`1.Invoke[TReturn](Func`2 method)
   à Citrix.Dmc.WebService.Wmi.VDAMachineDao.GetDesktopPersonalizationData(CacheMachineData desktop, String sessionId, Boolean isPvdMachine, Boolean resetVDiskAuthorized, DesktopPersonalizationData personalizationData)
   à Citrix.Dmc.WebService.XDConsoleDao.GetDesktopPersonalizationData(String userId, String siteId, String machineId, String sessionKey)
   à Citrix.Dmc.WebService.ConsoleService.GetDesktopPersonalizationData(String userId, String siteId, String machineId, String sessionId)
10/31/2020 13:56:03.9678 : [t:114, s:unknown] Fault mapper Convert method called
10/31/2020 13:56:03.9678 : [t:114, s:unknown] Service exception is mapped to fault error code 110

 

 

NewMachineSynchronousCommand: Failed to execute command WMISELECTCITRIXRTOPCALL Error = Invalid namespace
NewMachineSynchronousCommand: Failed to execute command WMISELECTCITRIXRTOPDEVICE Error = Invalid namespace
NewMachineSynchronousCommand: Failed to execute command WMISELECTCITRIXRTOPCONNECTOR Error = Invalid namespace
HostingUnitService error: DatabaseError

 

Sounds like a problem with WMI, right?

 

thank you in advance for your help

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