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Server 2019 First User login white space / Boarder Explorer Window

Dominik Volk


Hello together,


I´ve Setup a new Windows Server 2019 based Master Image. On very first User login (without existing User Profile) Explorer Windows are not closeable, maxi- minimizeable etc.. and show this white Space (Screenshot). After the second logon the issue is gone.


We are using UPM via Group Policies. Controller / VDA / Storefront are up to Date (2009).


Does anybody got the same Problem?




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On 12/4/2020 at 6:15 AM, Raghavendra Kamath said:

Hi @Dominik Volk,


Check if this link helps https://support.citrix.com/article/CTX263595 OR

You can check if the Themes Service is disabled on your image (and if so, enable it and test again). https://discussions.citrix.com/topic/403960-file-explorer-window-controls-not-working-in-server-2019/





Thanks a lot this did the trick

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