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OTP issue cannot complete request


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Hello

 

I have configured Citrix Native OTP the following all works

 

can register a device

can get pass the logon with your username and OTP, but when it goes to redirect you to the store front I get cannot complete request. I have gone through everything.

 

if I take the otp setting off and use single factor works fine and can get to the store front.

 

I have noticed on the store front server when the issue happening getting this error.

 

CitrixAGBasic single sign-on failed because the credentials failed verification with reason: Failed. and it shows the user testing password as the username. very odd behaviour.

 

 

CitrixAGBasic single sign-on failed because the credentials failed verification with reason: Failed.

The credentials supplied were;

user: Passwordxxxxxxxxxx

domain: mydomain.local

 

event ID 7

 

ADC Formware version NS13.061.48nc

 

 

any pointers?

 

Thanks

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