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Shadowing could not be startet - SmartCard PopUp on Client

Patrik Horn


Hello everyone,


we have Windows 2019 Terminal Server with Citrix XenApp 7.18.

In Citrix Director we use Shadowing to support our customers.


When starting Shadowing this Smartcard popup appears on the Client (attachment)

"Cancel" gives a error message on director "Client is not reachable"


when starting Shadowing again it works.


Do you guys have some hints?


Kind Regards Patrik


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