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Some Machines don't start after scheduled Reboot - XenApp 7.15 CU5


Antoacutenio Santos

Question

Algumas máquinas não reiniciam após ordem de restart semanal programado. 

Event viewer:

ID 3012

The Citrix Broker Service detected that power action 'TurnOn' (origin: Schedule) on virtual machine 'machinename' failed. This problem is most likely due to a host issue. Check that the configuration of the virtual machine on the host does not prohibit the requested power action. Verify that there are no storage problems on the host. Check that the host connection information is correct. Error details: Exception 'Failure in ResetVM, DetachDiskFailed' of type 'Citrix.Cds.HostingManagement.McsResetVMFailedException'.

ID 3053

The Citrix Broker Service successfully communicated with the Citrix Machine Creation Service, but the Citrix Machine Creation Service failed to reset the image for virtual machine 'a04d2fe9-185b-4166-a8fb-46ee88766345' on host connection 'serverVMM' to its default state. This problem could be due to a timing issue or an internal error. Error details: Exception 'Failure in ResetVM, DetachDiskFailed' of type 'Citrix.Cds.HostingManagement.McsResetVMFailedException'.

Catálogo com 15 máquinas Windows server 2019.

Cerca de 2 a 5 máquinas não iniciam e ficam sem recuperação possível pois perdem o disco da VM.

Já foram criados catálogos novos com novas máquinas e o problema mantém-se.

Do lado do Hyper-V está tudo bem.

É possível que fique algum processo preso durante o logoff das sessões de citrix e assim a máquina não consegue concluir a tarefa de restart? Há alguma forma de contornar este problema?

MicrosoftTeams-image (2).png

Edited by asantos123
nome das maquinas
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