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Teams on Citrix hissing noise when video starts


Mark Clayton1709155289

Question

Has anyone noticed when a Citrix users starts video or screen sharing that a hissing type noise is heard on the other end? I use a Laptop with Teams direct but if I phone a citrix users and they start video I can hear a hissing noise through my headset. This only seems to happen from Citrix users.

 

Running XenApp version 1912 LTSR CU1

Teams Version 1.3.0.21759 (32bit)

 

Thanks

 

Mark

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On 10/21/2020 at 9:07 AM, Mark Clayton1709155289 said:

Has anyone noticed when a Citrix users starts video or screen sharing that a hissing type noise is heard on the other end? I use a Laptop with Teams direct but if I phone a citrix users and they start video I can hear a hissing noise through my headset. This only seems to happen from Citrix users.

 

Running XenApp version 1912 LTSR CU1

Teams Version 1.3.0.21759 (32bit)

 

Thanks

 

Mark

 

what Workspace app version and OS are you using?

 

Does the hissing go away if the Citrix users mute/unmute their mic?

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