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Citrix RTMediaEngine crashes on Ubuntu 20.04


Jens-Ole Petersen

Question

On my Ubuntu 20.04 Desktop I installed

   icaclient_20.06.0.15_amd64.deb

   HDX_RealTime_Media_Engine_2.9.100_for_Linux_x64.deb

 to access a work VDI using Skype for business.

 

A few times during a workday I get  disconnected from the skype calls. Reason for it seems to be a crash of RTMedia Engine.

 

Attached are screenshots of the Ubuntu Error Message. 

Below are traces in syslog: 

jop@JOP-DESKMINI-UBU:/var/log$ cat syslog | grep RTMe
Oct 20 08:21:22 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration file /var/lib/RTMediaEngineSRV/settings.conf trying to create one...
Oct 20 08:21:22 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration from a file /var/lib/RTMediaEngineSRV/settings.conf
Oct 20 10:45:18 JOP-DESKMINI-UBU kernel: [ 8827.754201] traps: RTMediaEngineSR[5626] general protection fault ip:7ff8034c533a sp:7ff7eeffb7a0 error:0 in libc-2.31.so[7ff8033ea000+1e7000]
Oct 20 10:45:23 JOP-DESKMINI-UBU update-notifier-crash[41207]: RTMediaEngineSRV
Oct 20 10:45:28 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration file /var/lib/RTMediaEngineSRV/settings.conf trying to create one...
Oct 20 10:45:28 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration from a file /var/lib/RTMediaEngineSRV/settings.conf
Oct 20 11:05:30 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration file /var/lib/RTMediaEngineSRV/settings.conf trying to create one...
Oct 20 11:05:30 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration from a file /var/lib/RTMediaEngineSRV/settings.conf
Oct 20 13:15:39 JOP-DESKMINI-UBU kernel: [17848.706944] traps: RTMediaEngineSR[46262] general protection fault ip:7f1a5401c33a sp:7f1a2bdfc7a0 error:0 in libc-2.31.so[7f1a53f41000+1e7000]
Oct 20 13:15:49 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration file /var/lib/RTMediaEngineSRV/settings.conf trying to create one...
Oct 20 13:15:49 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration from a file /var/lib/RTMediaEngineSRV/settings.conf
Oct 20 13:38:16 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration file /var/lib/RTMediaEngineSRV/settings.conf trying to create one...
Oct 20 13:38:16 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration from a file /var/lib/RTMediaEngineSRV/settings.conf
Oct 20 15:28:29 JOP-DESKMINI-UBU kernel: [25819.115242] RTMediaEngineSR[83891]: segfault at 30000080018 ip 00007eff5676133a sp 00007eff425697a0 error 4 in libc-2.31.so[7eff56686000+1e7000]
Oct 20 15:28:35 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration file /var/lib/RTMediaEngineSRV/settings.conf trying to create one...
Oct 20 15:28:35 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration from a file /var/lib/RTMediaEngineSRV/settings.conf
Oct 20 16:40:36 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration file /var/lib/RTMediaEngineSRV/settings.conf trying to create one...
Oct 20 16:40:36 JOP-DESKMINI-UBU gnome-shell[4774]: couldn't read configuration from a file /var/lib/RTMediaEngineSRV/settings.conf

How can I analyze and fix this error? 

Screenshot 1 from 2020-10-20.png

Screenshot 2 from 2020-10-20.png

Screenshot 3 from 2020-10-20.png

Screenshot 4 from 2020-10-20.png

Screenshot 5 from 2020-10-20.png

Screenshot 6 from 2020-10-20.png

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