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MAC with viewer does not connect on certain WIFIs


Razvan POP

Question

Hello, 

I have a major problem with Macbook Air 2020 laptops on Catalina 10.15.6 , with Citrix viewer 20.9.0.17(2009).

The viewer doesn't want to start at users home place. In the office, over a mobile hotspot  connection or in an internet caffe , no problem. At home the same laptop just dosen't work.

 

We have the error bellow. 

 

If we start the connection with the mobile hotspot and switch then to the home wifi, all good.

 

I don't see what the problem can be.

 

Any idea how to solve that will be appreciated. 

MicrosoftTeams-image.png

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we solved that problem. 

1. We added in the ICA config file

 

edtMSS=1480

 

I know edtMSS is supposed to be for WINDOWS systems but fro us that make it working.

 

2. and we executed that in terminal:

 

defaults write com.citrix.receiver.nomas UDPStackParameters -bool YES

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