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NetScaler 13 Build 61.48 and AlwaysOn VPN (machine and user tunnels)

Ken Z

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Anyone set up AlwaysOn VPN tunnels using NetScaler 13

I've followed the instructions found at https://docs.citrix.com/en-us/citrix-gateway/current-release/vpn-user-config/alwayson-vpn/alwayson-user-level-vpn.html but getting the error "Citrix Gateway plugin is not connected due to an error. Please contact your T administrator". This is on the login page of Windows when connected from outside the network. The machine tunnel is failing to establish to the NetScaler and the NetScaler Client logs are not very helpful


Any pointers/gotchas appreciated




Ken Z

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