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nsload.exe high CPU usage


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We are experiencing an issue where the Citrix gateway plugin is reporting high CPU usage.  nsload.exe typically runs <1%.  But for some users it will frequently rise much higher.  If it gets to anything above 20%, this is causing us a problem.

 

Troubleshooting is difficult as we have split tunnelling disabled, so many different types of traffic going through the VPN connection.

 

Any suggestions on what types of system/network activity could cause a spike in nsload.exe CPU utilisation?

 

Are there any optimisation settings we can put in place to ensure the gateway plugin runs smoothly?

 

Generally if we were disconnect/reconnect the VPN session, nsload.exe returns to a normal CPU usage.  It tends to ramp up over time when the problem occurs.

 

All endpoints running Windows 10.  Gateway plugin version: 13.0.64.35
 

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