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Login with Workspace App

Thomas Mampuumlller



we use Citrix for the external access to our company network This works without any problems via the browser. However, when I want to use the Workspace App for access, I always get the error message that the login was incorrect (user name and/or password incorrect), but I can definitely rule that out.

What is the reason for this?

Best regards

Thomas Müller

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Do you have the account properties properly defined?   When initially installing Workspace on an 'unmanaged'  computer, you are prompted to create an account which implies that you can provide your email address to Auto-Configure the account.  Your employer has to configured this feature for it to work properly.  Instead of an email address, if you enter the 'External' URL to your Citrix environment, you should then be prompted for your domain credentials. 


There is also the possibility that your credentials were cached incorrectly, Right Click on Workspace in the Notification area and select 'Advanced Preferences.  Select 'Delete Passwords'.


Assuming you're running Windows.



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