Jump to content
Welcome to our new Citrix community!
  • 1

ios MDM profiles download issue - Unable to enroli device ios14


Prethul G

Question

while enrolling ios devices Xem Mobile Profile serive is installed . How ever the seconf profile MDM configuration profile is skipped and redirected to open the secure hub app. Unable to login then. This is the issue facined in ios14 users. Also users who who upgrade thier ios to 14 , the secure hub apps are reset to reconfigure fresh. 

Link to comment

2 answers to this question

Recommended Posts

  • 0

Hi

we had the same issue.

While looking at the trace, we could see 'http2' protocol being used while connecting to XenMobile Gateway and this suspected this causing some issue during enrollment.
We created new http profile importing the same settings but just disabled http2 and bind this to XenMobile Gateway. Post which enrolment started to work on iOS14 devices.


hopefully this will help you.

kind regards

alex

Link to comment
  • 0
On 11/5/2020 at 10:52 AM, Alexander Koch1709157616 said:

Hi

we had the same issue.

While looking at the trace, we could see 'http2' protocol being used while connecting to XenMobile Gateway and this suspected this causing some issue during enrollment.
We created new http profile importing the same settings but just disabled http2 and bind this to XenMobile Gateway. Post which enrolment started to work on iOS14 devices.


hopefully this will help you.

kind regards

alex

 

I have the same problem with an iPhone XS Max, iOS 14.2. Safari promts only for the CA profile, after installing this and return to safari i have a prompt to open SecureHub, and there is no download for the MDM profile. I read your comment, but unfortunately I did not understand what to do. Could you please try explain in a simplier way?

thanks very much.

Fabio

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...