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Secure Mail Password issue- Automated mail Enrolment mail failed to reach when selected both ios and android.

Prethul G


Issue1: Automated Enrolment link for ios and android are failing when selected both. If any one is selected the mail is reaching. Please resolve.

Issue2: We are using MS Office365mail , while configuring the secure mail App the actual password which need to be given in secure mail password is Additional Security Verification App Password. Can you change the name of password as Additional Security Verification App Password or someother name in secure mail.  This is creating confusion.  


Lokesh +91 9985311486

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Hi Lokesh,


Can you help share a screenshot or a vide of the flow containing the page with the message "Additional Security Verification App Password" where password is entered? We want to understand if the customer has a federated authentication page to accept credentials?




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