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VEUM Agent: Error encountered while sending email

Kevin Hammill


Running Citrix Virtual Apps and Desktops 7 1912 LTSR on Server 2016 and WEM version 2003


In WEM under <Advanced Settings> <UI Agent Personalization> <HelpDesk Options> <Screen Capture Options> I have the following checked "Enable Screen Capture", have entered the Support Email Address, and filled out the Email Template which reads  ##UserScreenCaptureComment##,##UserName##, ##ComputerName##,##ClientIPAddress##

Checked the Use SMTP to Send Email


On the VDA when opening the WEM Agent icon from the taskbar and selecting "Capture Screen" the Capture Screen Feature opens and displays the Screen Capture Preview, when clicking on the <Send to Support> button I get the Error "VEUM Agent: Error encountered while sending email"


I'm using the same Email URL in the <Help Ling Action> and <Custom Link Action> and that works as expected.


Are there any suggestions.




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