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Citrix ADC CPU license not detected by ADM license server


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Hi Team,

 

i'm currently deploying ADM server in our datacenter. so far we. can access and manage the ADM successfully. However, i have notice some weird thing happened when i load the license. i manage to load Citrix ADC bandwidth license to the ADM and after reboot, i can see the bandwidth license appeared in the menu and it is able to be detected by ADM. However, when i load the ADC CPU license, it seems like that the license is not being detected by the system. even after reboot. i have try search logs to find any info related to the issue. but could not find it.

 

all the license has been generated using the hostid of the ADM.

 

please advise, how can we troubleshoot this?

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