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Issues with Citrix Secure Hub on iOS 14


Marc Kuhn

Question

Hi guys

we have an issue with our Citrix XenMobile On-Prem installation and users, who have updated to iOS14. We have 10.12.0.10324 installed and have updated the Apps for Citrix Secure Mail and Secure Web for iOS to 20.9.0.

 

The apps for the users phone are removed as far as i heard from that user. When we try to activate the device again (after removing all apps and profiles) we receive: An error occured. The enrollment will stop.

 

With devices earlier to iOS14 is working just fine. Does one of you have a hint what could cause that issue?

 

Many thanks for your help.

 

Best regards,
Marc

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4 answers to this question

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Hi there,

 

Perhaps the following articles can help?

 

"MDM Enrollment Fails Consistently On iOS 14 Devices On Citrix Endpoint Management (On-Prem)"

https://support.citrix.com/article/CTX282414

"After Upgrading to iOS 14 And Opening MDX Wrapped Apps Prompt Displays - "Compliance Error - Your device is out of compliance...MDX Encryption is not supported""

https://support.citrix.com/article/CTX282407

 

 

2 minutes ago, Marc Kuhn said:

We have 10.12.0.10324 installed

 

....consider the latest Rolling Patch also, there are some security updates and new features included also

 

"Citrix Endpoint Management (aka XenMobile Server) 10.12.0 Rolling Patch 4"

https://support.citrix.com/article/CTX280817

 

"New Fixes in This Update

The mobile device management (MDM) enrollment of devices running iOS 14 fails consistently when the server property ios.mdm.enrollment.installRootCaIfRequired is set to true."

 

Best regards,

David

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