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3DxWare - 3Dconnexions USB Mouse - no assigned to XenDesktop and usb toolbox is missing


Niels Bödeker

Question

Hello,

 

unfortunately one workplace has an issue to connect 3d Mouse with the citrix workspace app.

 

occurrence:

- 3d Mouse works local but not with workspace app (driver is installed on client and host)
- different client computer, same login, same 3d mouse and same host: works perfect! (usb toolbox appears and 3d mouse move objects)
- compare 3d Mouse driver, Workspace app with working client computer: equal
- only install 3d Mouse driver on host: 3d Mouse is not working


3d Connexions driver: 10.6.9.3230
VDA Version: Desktop 7 2006.0.0.26044
Workspace App Version: Version: 20.9.0.3 (2009)

 

In the past we had this issue on a lot workspaces. The problem was solved, when we reinstall

 

VDA software. But this time this solutions not helps.

 

How we can reslove this problem?

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