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ICA connections count wrong on netscaler gateway when using session reliability


Henri Heintges

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When, via netscaler gateway, a user start an application configured to use « session reliability » we noticed that, 2 lines “ICA START” appears in the log file, for applications not using session reliability 1  lines “ICA START” appears (as expected).

This reflects in counters, dashboard and reporting.

Consequently, we can provide the client with a reliable report on the number of connected users.

Is there a way to avoid this ?

 

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