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Securemail - MAIL is stuck in outbox Android device Galaxy S9 Plus


John Francis1709160537

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14 hours ago, John Francis1709160537 said:

Users mailis stuck in outbox and is not going out. What could be the reason.

Hi John,

 

If the mail are not sent it's probably because Secure Mail cannot communicate with your mail server to send the mail.

Is it an internal server? What is the configuration for Secure Mail? Is the issue for iOS, Android, both?

 

Thanks

Arnaud

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8 hours ago, Arnaud Pain said:

Hi John,

 

If the mail are not sent it's probably because Secure Mail cannot communicate with your mail server to send the mail.

Is it an internal server? What is the configuration for Secure Mail? Is the issue for iOS, Android, both?

 

Thanks

Arnaud

 

 

This is for only one user. Who has issues of mail not going out from Securemail. His device is an Android device. Samsung Galaxy S9.

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14 minutes ago, John Francis1709160537 said:

 

 

This is for only one user. Who has issues of mail not going out from Securemail. His device is an Android device. Samsung Galaxy S9.

 

John,

 

Do you have similar Device for other users?

If so is it working for the other users?

Does this user have another device like iOS to test with?

 

 

Thanks

Arnaud

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