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citrix cloud gateway using mfa with azure getting There was a failure with the mapped account

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Being working on a set up where we have moved to citrix cloud and setup citrix gateway using azure mfa - all been working well until users got this message "There was a failure with the mapped account" when logging in.

So it corrected itself after an hour and everyone can get in. I checked azure sync for errors and found known, checked storefront and couldnt find any errors that could point at this. My understanding is that this is caused by the saml token. Normally id expect to hit the netscaler and look through the ns.log to see the saml request to the idp (Azure AD) and then the message back showing a success. 


Anybody any guidance on how to view logs on the citrix cloud gateway?

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