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WEM 1912 - WEM agent not synchroising - Cached sync schema not available. Reason: Unknown remote database version.

John Morrissey1709152766


WEM 1912 new environment

Unable to successfully have our wem agents interact with the broker

After manually running an agent sync the above warning appears. followed a few seconds later with the following erros:


Event ID 0: WEM Agent service

Failed to sync encrypted data. Exception: System.ServiceModel.CommunicationException: The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error.

Server stack trace: 
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Citrix.Wem.DBSync.Contract.ISyncProviderContract.GetEncryptedData(String agentPublicKey, Int64 agentVersionStamp)
   at Citrix.Wem.DBSync.Client.Agent.SyncTask.SyncEncryptedData()


Event ID 0: WEM Agent service

Citrix.Wem.DBSync.Common.DBSyncException: Cannot sync encrypted data.
   at Citrix.Wem.DBSync.Client.Agent.SyncTask.SyncEncryptedData()
   at Citrix.Wem.DBSync.Client.Agent.SyncTask.DoSync(SyncMode mode)
   at Citrix.Wem.DBSync.Client.Agent.SyncTask.Run()
   at Citrix.Wem.DBSync.Client.Agent.SyncExecutor.Run()

Event ID 0: WEM Agent service

Cache sync failed with error: SyncFailed


Tried the following articles:



Adjusted the DBSync folder permissions


Any ideas much appreciated

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