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Enrollment invitations are not reaching the user as text on his phone or email


John Francis1709160537

Question

I have sent enrollment invitations to the users phone which usually sends an email also. User is not getting the enrollment invitations to both his phone and email. What could be wrong? 

 

We are on the cloud now it happened prior to moving to the cloud also, this is the only user who is having problems. We just moved to cloud last friday. But, the issue existed even On Prem. 

 

His phone is Samsung Galaxy S9 Plus.

 

 

Any ideas or where to look into. I looked int the audit log and debug log and cannot find much from that.  Here is the UserAudit and Debug Log

 

User Audit Log

2020-09-02T14:45:42.379+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "Login" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" "Explicit form login succeeded"

2020-09-02T14:45:42.379+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "Login" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" "Explicit form login succeeded"

2020-09-02T14:45:42.379+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "Login" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" "Explicit form login succeeded"

2020-09-02T14:45:42.641+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "TokenRefresh" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=0acf233d-dbf1-48ae-805f-57c225843f44" "token=XXXXXXXXXXXX succeeded"

 

 

Debug Log file

2020-09-02T14:45:41.256+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.identity.cwc.CWCManager | Search User with input params, Forest: bcc.local, Domain Name: bcc.local, userName: ops074

2020-09-02T14:45:41.591+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.bo.spring.impl.InternalUserServiceImpl | Input params for updateUser. UserName 'user@domain.local' and Domain Name 'bcc.local'

2020-09-02T14:45:41.627+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.identity.cwc.CWCManager | Authenticate User with input params, Forest: bcc.local, Domain Name: bcc.local, userName: user@domain.local

2020-09-02T14:45:42.370+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.bo.GenericAuthnMgr | User:user@domain.local. Bind result:true

2020-09-02T14:45:42.384+0000 | "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.xam.bo.auth.ExplicitFormsAuthenticateAttempt | created a session for user 'ops074' (domain.local\userID, ID=40, UPN=User.Name@company.com, EMail=User.Name@company.com, display name=User Name) with token lifetime 36000 seconds

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On 9/2/2020 at 6:31 PM, John Francis1709160537 said:

I have sent enrollment invitations to the users phone which usually sends an email also. User is not getting the enrollment invitations to both his phone and email. What could be wrong? 

 

We are on the cloud now it happened prior to moving to the cloud also, this is the only user who is having problems. We just moved to cloud last friday. But, the issue existed even On Prem. 

 

His phone is Samsung Galaxy S9 Plus.

 

 

Any ideas or where to look into. I looked int the audit log and debug log and cannot find much from that.  Here is the UserAudit and Debug Log

 

User Audit Log

2020-09-02T14:45:42.379+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "Login" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" "Explicit form login succeeded"

2020-09-02T14:45:42.379+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "Login" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" "Explicit form login succeeded"

2020-09-02T14:45:42.379+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "Login" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" "Explicit form login succeeded"

2020-09-02T14:45:42.641+0000 "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "unknown_device_id" "client.ip=173.30.xx.xx" "TokenRefresh" "Success" "MAM AUTH" "" "CitrixReceiver/com.zenprise build/20.7.5 Android/10 QP1A.190711.020.G965USQS7ETH1 VpnCapable X1Class" "transaction.id=0acf233d-dbf1-48ae-805f-57c225843f44" "token=XXXXXXXXXXXX succeeded"

 

 

Debug Log file

2020-09-02T14:45:41.256+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.identity.cwc.CWCManager | Search User with input params, Forest: bcc.local, Domain Name: bcc.local, userName: ops074

2020-09-02T14:45:41.591+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.bo.spring.impl.InternalUserServiceImpl | Input params for updateUser. UserName 'user@domain.local' and Domain Name 'bcc.local'

2020-09-02T14:45:41.627+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.identity.cwc.CWCManager | Authenticate User with input params, Forest: bcc.local, Domain Name: bcc.local, userName: user@domain.local

2020-09-02T14:45:42.370+0000 | "user.id=unknown_user" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.cg.bo.GenericAuthnMgr | User:user@domain.local. Bind result:true

2020-09-02T14:45:42.384+0000 | "user.id=domain.local\userID" "session.id=ae248e54dc718402b37be583611f9c841accfe10707a489451a8aa5c0222d473" "client.ip=173.30.xx.xx" "push.info=" "transaction.id=81af26fa-3af9-4208-930c-95d20ebc95d8" |  INFO | http-nio-10080-exec-9 | com.citrix.xam.bo.auth.ExplicitFormsAuthenticateAttempt | created a session for user 'ops074' (domain.local\userID, ID=40, UPN=User.Name@company.com, EMail=User.Name@company.com, display name=User Name) with token lifetime 36000 seconds

 

Hey,

 

Did you configure an public SMTP relay server under the notification server? This SMTP relay must be public reachable. I suggest to use an authentication and secure SMTP.

image.thumb.png.2bd7a38d3b4fb988a139c05cf02721c5.png

 

You would like to send enrollment invitations to managed devices or to an user mailbox?

 

Cheers,

Daniel

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  • 1
On 10/15/2020 at 8:31 AM, Daniel Weppeler1709159306 said:

 

Hey,

 

Did you configure an public SMTP relay server under the notification server? This SMTP relay must be public reachable. I suggest to use an authentication and secure SMTP.

image.thumb.png.2bd7a38d3b4fb988a139c05cf02721c5.png

 

You would like to send enrollment invitations to managed devices or to an user mailbox?

 

Cheers,

Daniel

 

Initially we used to send it to both, but now I think it would be best to send it just to the user device. As, users got confused why it is coming to our mailbox.

  • Like 1
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