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Citrix Desktop Outlook 2016 slow performance highlighting Text


Dominik Volk

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Hi everybody

we are using Citrix Desktop with non persistant Windows Server 2019 based master image. 

VDA / SF / DDC are updated to 20.06

Outlook 2016 x32 is installed

 

Now we are facing the Problem that if I highlight text in an outlook E-Mail the performance in the session drops (High CPU Usage - laagy highlighting). The Problem isnt present in other Applications like MS Word / Excel / Notepad / Web Browsers.

 

Anybody got the same Problem?


Thanks a lot / Greez

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Sounds similar to a known issue fixed in VDA 2006

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/fixed-issues.html

When attempting to highlight text in a user session, you might experience performance issues. The issue occurs when you do that in Microsoft Outlook Version 2016 running in a published desktop. [CVADHELP-12886]

 

Same fix is in 7.15.CU6 but mentions registry keys. Perhaps the registry keys are still required to enable the fix in CVAD 2006. If this fixes it, submit feedback on the 2006 fixed issues page above to ask them to add this key to the 2006 readme:

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/whats-new/cumulative-update-6/fixed-issues.html

When attempting to highlight text in a user session, you might experience performance issues. The issue occurs when you do that in Microsoft Outlook Version 2016 running in a published desktop.

To enable it, add the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Graphics\

Name: CursorShapeChangeMinInterval

Type: DWORD

Value: Possible values: 10 through 100. Recommended value: 50. The default is 0, which means disabled.

[CVADHELP-12886]

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On 8/27/2020 at 4:00 PM, Jennifer Knapp said:

Sounds similar to a known issue fixed in VDA 2006

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/fixed-issues.html

When attempting to highlight text in a user session, you might experience performance issues. The issue occurs when you do that in Microsoft Outlook Version 2016 running in a published desktop. [CVADHELP-12886]

 

Same fix is in 7.15.CU6 but mentions registry keys. Perhaps the registry keys are still required to enable the fix in CVAD 2006. If this fixes it, submit feedback on the 2006 fixed issues page above to ask them to add this key to the 2006 readme:

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-15-ltsr/whats-new/cumulative-update-6/fixed-issues.html

When attempting to highlight text in a user session, you might experience performance issues. The issue occurs when you do that in Microsoft Outlook Version 2016 running in a published desktop.

To enable it, add the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Graphics\

Name: CursorShapeChangeMinInterval

Type: DWORD

Value: Possible values: 10 through 100. Recommended value: 50. The default is 0, which means disabled.

[CVADHELP-12886]

Thanks for your reply. The Situation is Strange, I´ve testet for a while and the issue is gone. From one day to another.  After that I´ve tried to reproduce the issue with no luck. So I decided to try your solution. There is no effect visible. Tried some Values in de REGKEY. I cant verify that this solution works for CVAD2006.I´ll get in touch if I got news.

 

Greez

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