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NetScaler stuck at spinning circle when trying to add an SSL certificate.

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Currently running NetScaler VPX 200 v12.1 57.18nc


System itself runs fine and has been working great. Issue is that our wildcard cert is expiring and I need to replace them. I tried importing a .PFX as well as generating a new key and requesting a cert from DigiCert.


What I run into is just a spinning circle... Nothing else. I've tried restarting and doing a complete shut down and power on. I've tried copying the cert to the appliance and then installing. I keep getting the same result! I've let it sit for over an hour to make sure I wasn't just being impatient, but I can't get past the spinning circle.


I've read the instructions here - https://www.carlstalhood.com/netscaler-12-certificates/


Nothing seems to be working... Help!

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On 8/25/2020 at 2:28 AM, Carl Stalhood1709151912 said:

What browser?


You can use the CLI to run something similar to the following:


add ssl certkey myCert -cert mycert.pfx -inform PFX 


Carl, that was the trick! I installed the certificate through the cli as you suggested and it worked. I was able to bind those certs to the virtual servers and everything is back online and working.


FYI - I was getting the spinning circle in Chrome Version 84.0.4147.135 and IE 11.959.18362.0 (11.0.200 Update)


Thank you!

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