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Start menu icons randomly disappear

Martijn Kools




My config: Windows Server 2019, latest updates. Citrix 1912 LTSR CU1 on VMware ESX 6.5.


For some reason, after logging on. The icons of my shortcuts randomly disappear. This happens to all users and only the EXE command icon is displayed.


Example: https://i.imgur.com/mC3ELdl.png


When I edit the shortcut, choose another pictogram I can see the icon. But when I pick it it still doesn't show. With RDP I have no issues, only when connecting through Citrix. The shortcuts are pushed with GPOs. Some apps are App-V, some are locally installed but that doesn't seem to matter. I have the policy allow icons from network locations active.


Any idea?


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