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Issues with User Personalization layer and FSLOGIX

Jonathon Luken


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So the initial error im getting is Critical error your start menu isnt working. Well try to fix it the next time you sign in. The citrix tech i am working with recommened i put those exclusions in.


Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights. 

 DETAIL - The system cannot find the path specified.
 for C:\Users\jluken\AppData\Local\Microsoft\Windows\\UsrClass.dat


The usrclass.dat file is literally missing from the directory.

Edited by drksilenc
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3 minutes ago, Kasper Johansen1709159522 said:

OK. Start with no exclusions in FSLogix. Then make sure that Citrix Profile Management is COMPLETELY disabled, a temp solution would be to disable the service.

The FSLogix logs are a great source of info when troubleshooting. Take a look at the log file in C:\ProgramData\FSLogix\Logs\Profile it should provide some information about what's going on.

Yes i have done with no exclusions already. The logs for fslogix cannot find the usrclass.dat. It literally cant move it to the vhd file.

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30 minutes ago, Kasper Johansen1709159522 said:

If that's the case it's either permissions issues on the container or something is blocking it, like Citrix Profile Management or a good old Windows Roaming Profile.

Roaming profile is disabled on these machines. I am testing with disabling the citrix profile management service.

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So looked through remote procmon logs and It looks like the issue is caused by the upl creating the usrclass.dat file rather than letting fslogix create it.



C:\Program Files\Unidesk\Etc\uep_mount\Users\LOUISPLUNG\jluken\AppData\Local\Microsoft\Windows\UsrClass.dat

Desired Access: Read Attributes, Disposition: Open, Options: Open For Backup, Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: <unknown>

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