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Video not rendering the video in the correct place


blue_ken

Question

Are there any known issues with the video not rendering/aligning properly in Teams when connected via Citrix and offloading?

 

One user has a ultra wide monitor x34a acer monitor and it is not aligning the video properly to the Teams client in Citrix.

 

He has installed the latest version of Workspace.

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On 8/12/2020 at 1:39 PM, blue_ken said:

Are there any known issues with the video not rendering/aligning properly in Teams when connected via Citrix and offloading?

 

One user has a ultra wide monitor x34a acer monitor and it is not aligning the video properly to the Teams client in Citrix.

 

He has installed the latest version of Workspace.


There aren't any known issues of this kind. 

Could you try narrow it down to the monitor or resolution? Does it only happen with this one? 

What about Teams webbased version, outside Citrix? Is it the same behaviour? 

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19 hours ago, Daniel Szomboti said:


There aren't any known issues of this kind. 

Could you try narrow it down to the monitor or resolution? Does it only happen with this one? 

What about Teams webbased version, outside Citrix? Is it the same behaviour? 

This sounds like the issue

 

https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.html#known-limitations

 

When you configure the Citrix Workspace app High DPI setting to No, use the native resolution, the redirected video window appears out place when the monitor’s DPI scaling factor is set to anything above 100%

 

.Citrix Workspace app limitation

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