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SystemSettings.exe crashing when accessing Settings app in Windows 10 1909

Goran Jozic


I accidentally discovered a solution for the problem that has been affecting us since upgrade to Windows 10 1909 so hopefully this may help someone else..


When user selects "Display Settings" Settings app would crash and following error would show in Application Log:

we are running 

controllers 1912 

VDI 1912CU1

PVS 1912CU1


Faulting application name: SystemSettings.exe, version: 10.0.18362.628, time stamp: 0x066bf1a5
Faulting module name: msvcrt.dll, version: 7.0.18362.1, time stamp: 0xf5bdefd7
Exception code: 0x40000015
Fault offset: 0x000000000000ae72
Faulting process id: 0x2354
Faulting application start time: 0x01d6699ae64d749b
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\msvcrt.dll
Report Id: 55991373-0c68-4a25-a646-40fcce71d1ae
Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel


what i found is that enabling and starting service "Connected Devices Platform Service" (CDPS) resolves this issue.


Service startup is set to disabled by DesktopOptimizer 2.7.

 We have not seen any visible impact from enabling CDPS service over the last week.



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This article may help. It fixed my issue.



Basically this section

"I just resolved this issue in a VM to troubleshoot this extremely frustrating display window bug; Two services need to run; network connections broker and Connected Devices Platform Service". 


I'm guessing the Citrix Optimizer disables "Connected Devices Platform Service"

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