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Outlook 2010 not remembering the Shared mailboxes after user logoff and log back in

M Chopra


We have citrix Xenapp 6.5 environment with UPM version 4.
Appdata redirected to user home drives.
We recently started having problem where the auto-mapping is not mapping the shared mailboxes for users in outlook.
Now, if we add the shared mailboxes in mail profile then once they log off , it disappears again.
From what I have read, outlook seems to save the shared mailbox settings in following folder in profile:-
And UPM seems to exclude "C:\Users\%username%\AppData\Local " when writing back to profile store at log off.
Is that the reason for this issue?

https://discussions.citrix.com/topic/360479-outlook-profile-not-saved/page/3/ seems to suggest that including following in the UPM can solve the problem:-
outlook 2010 and below      
               HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles      

Has anyone resolved this problem with above mentioned fix?
Or is there a better way of doing this?

And how can I check why auto-mapping of shared mailboxes is not working?

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