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Secure Mail - migration of on-prem mailboxes to Exchange Online



Hello. We are in the process of migrating our exchange from onpremise to online. We have migrated two accounts over and with in secure mail we can see that it moves over to the new address for exchange online but prompts for a password. It says incorrect password even when the correct one is typed in.  The username in the account field is not the UPN name. 


We are running exchange 2016

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