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Citrix Session running slow / high RTT -


Daniel Dunn1709158952

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Hi we are running CWA 2006.1 with a 1912 VDA

 

I’ve had this with a couple of users already recently and now a third.

 

When logged in the problem for the two users was that the responses to key presses and mouse clicks was really slow. Looking at the details tab of a session would show high RTT.

 

image.png.2ecebb97f285ccfe0d81cdd5270240f4.png

 

I uninstalled and reinstalled CWA but it did not solve the problem. The network was not the problem.

 

A fix for one user was to use a different laptop and the other user just uses receiver instead. In both cases they had been using CWA for a few months.

 

Is there a way to reset CWA? 

 

Uninstalling and reinstalling didn’t seem to help

 

THanks for any advice

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On 7/21/2020 at 2:18 PM, Daniel Dunn1709158952 said:

Hi we are running CWA 2006.1 with a 1912 VDA

 

I’ve had this with a couple of users already recently and now a third.

 

When logged in the problem for the two users was that the responses to key presses and mouse clicks was really slow. Looking at the details tab of a session would show high RTT.

 

image.png.2ecebb97f285ccfe0d81cdd5270240f4.png

 

I uninstalled and reinstalled CWA but it did not solve the problem. The network was not the problem.

 

A fix for one user was to use a different laptop and the other user just uses receiver instead. In both cases they had been using CWA for a few months.

 

Is there a way to reset CWA? 

 

Uninstalling and reinstalling didn’t seem to help

 

THanks for any advice

I also experiencing similar issue. Did you find a way to resolve it?

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