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Director Not Loading After Login


John Wooldridge

Question

After logging into Director, it just hangs with a spinning wheel.

 

I used CDFControl to trace the Director Service during login (see attached) and it halts at "Adding domain searcher for <domain>"

 

I have tried the fixes outlined in the following articles with no luck:

 

https://support.citrix.com/article/CTX202564

https://support.citrix.com/article/CTX133013

 

Any other suggestions? It appears to happen at random intervals, sometimes I can just get in fine. I've let it go for 15 minutes and Director never loads. Eventually the tracelogs say:

 

Closing CentralConfigConnecter

Closing BrokerConnector

 

Thank you for your help.

Screenshot_1.png

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2 answers to this question

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Would appreciate any help, we are stuck.

 

Please let me know if there is anything else I can provide. We've ruled out the browser, the network connection (doesn't even load on the server its hosted on), and this is a small AD forest with about 30 users and 30 computers. 2 DC. I don't think it's an AD issue.

 

Thank you!

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A colleague mentioned that if someone is logged in and has Studio running, Director will not load. They stated this has been the case for awhile. I was able to reproduce this.

 

Google searching hasn't helped me locate the cause of this behavior yet. Can anyone confirm? Is this a bug/feature?

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