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Citrix monitoring/ alerts integration with ServiceNow


Sanga Kota1709152824

Question

Appreciate any guidance on this.

 

What is the current model or integration point to send Citrix cloud (Apps and desktops) related alerts to convert them as incidents in ServiceNow.

 

I see there there is a roadmap to integrate ServiceNow with Citrix director but want to know what is the current model for integration.

 

https://www.citrix.com/blogs/2019/05/08/citrix-and-servicenow-improving-productivity-for-admins-and-end-users/

 

Integration with Citrix Director

Another enhancement to expect in the near future with the Citrix ITSM Adapter for ServiceNow is integration with Citrix Director. With this enhancement, Citrix admins can set tickets to be created when a specific incident/event occurs. For example, if they set a parameter to log a ticket on behalf of a user who keeps running into session timeouts, or repeated log-offs, this allows an IT admin to see issues an end user is running into. From there, they can proactively take action and resolve the issue in the background before the end-user calls IT.

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