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Workspace App : Shortcuts removed after every refresh


John Taussig1709161542

Question

I am having problems with the most recent versions of the Citrix Workspace App where my application shortcuts get removed and replaced after every Workspace App refresh. This problem only occurs for applications that have a file type association defined in Citrix Virtual Apps. Is anyone else experiencing this problem or have any ideas for a possible fix?

 

CVAD Version : 1912 LTSR CU 1

Workspace App Version : 19.12.0.119

Client OS : Windows 10 1909

 

The SelfService.exe verbose logging clearly shows where the problem is, but Citrix Support hasn't been able to help me fix.

 

Snippet from log where problem is occurring

 

RefreshProvidersResources
  {
    SSP-Inside RefreshLocalShortcuts
      {
        Force reinstall of LocalResource(apps-<APP NAME>) by tweaking thumbprint

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