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[BUG REPORT] Bad request when connecting to gateway with certain characters in machine name


Jacob Burley

Question

Hi,

I'm seeking to file this bug that I've found, and it seems that this is the best place.

 

Cause:

Having a special character (") in your Mac's name (i.e. Bob's 15" MacBook Pro).

 

Symptoms

Whenever you attempt to start/restart a desktop or app within Citrix Workspace, you get the following error:

"Cannot start the desktop "Some Virtual Desktop". Please contact your help desk."

You can, however, access Citrix as normal from the browser environment.

 

Steps to replicate:

  1. Rename your Mac something with double quotation marks in. (This can be done under System Preferences>Sharing>Computer Name)
  2. Open/restart Citrix workspace (this works up to the most recent release, 20.06.0.7, across multiple physical and virtual machines).
  3. Try and connect to a virtual desktop or application.
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