Jump to content
Welcome to our new Citrix community!
  • 0

Issue while upgrading citrix workspace from 1911 to 1912 LTSR


Question

While upgrading i am getting below error,  tried removing registry entry and running cleanup utility but no luck, below is the  error log snippet.

 

11:35:20: Information - CInstallationManager::InstallComponent(2731) - Component Install Status: ID = USB, InstallMode = Install, InstallResult = 1603, InstallSuccess = False, InstallRebootRequired = False, InstallSuppressed = False
11:35:20: Information - CInstallationManager::InstallComponent(2756) - InstallComponent complete for USB.
11:35:20: Information - CInstallationManager::ShouldTryRecovery(1762) - Show message to user about cleaning-up system with failed installation in case of Auto-update.
11:35:20: Information - SuppressWarningMessageBox(205) - SuppressWarningMessageBox: Entry
11:35:20: Information - SuppressWarningMessageBox(230) - SuppressWarningMessageBox: return value 0
11:35:20: Information - CApp::MessageBoxShow(261) - Message Box shown to user: Installation unsuccessful.

The Citrix Workspace app installer can clean up any existing version of Citrix Workspace app and then try to reinstall.

Do you want to continue?
11:35:24: Information - CApp::MessageBoxShow(277) - Message Box result: 2
11:35:24: Information - CComponentManager::GetInstallStatus(612) - Component was Citrix Workspace Inside installed successfully.
11:35:24: Information - CComponentManager::GetInstallStatus(612) - Component was XenApp Web Plugin installed successfully.
11:35:24: Error - CComponentManager::GetInstallStatus(600) - Installation NOT successful for 'USB', error: 1603.
11:35:24: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Citrix Workspace (DV)', it never fully tried to install, possibly due to issues.
11:35:24: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'HDX Aero', it never fully tried to install, possibly due to issues.
11:35:24: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Authentication Manager', it never fully tried to install, possibly due to issues.
11:35:24: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WebHelper', it never fully tried to install, possibly due to issues.
11:35:24: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WorkspaceHub', it never fully tried to install, possibly due to issues.
11:35:24: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Self Service Plug-in', it never fully tried to install, possibly due to issues.
11:35:24: Information - CComponentManager::GetInstallStatus(647) - Created entry for RTME Plugin for reinstalling it if it was installed previously
11:35:24: Information - CComponentManager::GetInstallStatus(694) - Need to repaire plugin with UpgradeCode =  {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:24: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:24: Information - CComponentManager::GetInstallStatus(706) - Repairs Receiver plugin with Product code =  
11:35:24: Information - CComponentManager::GetInstallStatus(715) - No Plugin found with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:24: Information - CInstallationManager::UpdateUninstallInfo(3000) - Installing 2 components succeeded. Adding uninstall entries. (Full success=0)
11:35:24: Warning - CUtility_MetaInstaller::DeleteRegistryRecursively(371) - Unable to delete key : SOFTWARE\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\WebPageRedirection : 2
11:35:24: Warning - CUtility_MetaInstaller::DeleteRegistryRecursively(371) - Unable to delete key : SOFTWARE\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\PortForward : 2
11:35:24: Error - CUtility_MetaInstaller::CleanVDKeyPostInstall(64) - Failed to get registry value with GetLastError =  0
11:35:24: Warning - CUtility_MetaInstaller::DeleteRegistryRecursively(371) - Unable to delete key : SOFTWARE\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\WebPageRedirection : 2
11:35:24: Warning - CUtility_MetaInstaller::DeleteRegistryRecursively(371) - Unable to delete key : SOFTWARE\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\PortForward : 2
11:35:24: Error - CUtility_MetaInstaller::CleanVDKeyPostInstall(64) - Failed to get registry value with GetLastError =  0
11:35:24: Information - CInstallationManager::DeletePreviousUninstallFolder(3397) - Deleting uninstall binaries and folders for old installer.
11:35:24: Information - CInstallationManager::DeletePreviousUninstallFolder(3417) - Successfully removed old uninstall directory: C:\ProgramData\Citrix\Citrix Receiver 4.12
11:35:24: Information - CInstallationManager::WriteUninstallEntries(3214) - Creating uninstall entry in ARP.
11:35:24: Information - CInstallationManager::WriteUninstallEntries(3320) - Install Source: C:\Users\shivam\AppData\Local\Temp\Ctx-9D6CD094-FCC6-4781-A639-311B02574789\Extract\
11:35:24: Information - CInstallationManager::WriteUninstallEntries(3346) - Install Location: C:\Program Files (x86)\Citrix\
11:35:24: Information - CInstallationManager::WriteUninstallEntries(3358) - Estimated Size: 99460849 bytes
11:35:24: Information - CUtility_MetaInstaller::GetMaxDotNetVersion(335) - Found highest dot net version as : 4.8.03752
11:35:24: Information - CInstallationManager::WriteCEIPInstallerData(3687) - Made CEIP entry of Admin Install as True
11:35:24: Information - CInstallationManager::CopyUninstallFolder(3481) - Copying uninstall files and folders.
11:35:25: Information - CInstallationManager::CopyUninstallFolder(3514) - Trying to create Shell link to user startup location from path
11:35:25: Information - CUtility_MetaInstaller::UpdateUserCleanUpUtilityToUserStartUp(590) - Successfully created InstallHelper key in window startup with data as "C:\ProgramData\Citrix\Citrix Workspace 1912\InstallHelper.exe"
11:35:25: Information - CApp::LogCloseDownEvents(1513) - sending analytics events post install/upgrade
11:35:25: Information - CApp::LogCloseDownEvents(1527) - sending analytics events for success install/upgrade
11:35:26: Information - CApp::SetExitCode(147) - Exit code is 1602 (called with 1602)
11:35:27: Information - CComponentManager::GetInstallStatus(612) - Component was Citrix Workspace Inside installed successfully.
11:35:27: Information - CComponentManager::GetInstallStatus(612) - Component was XenApp Web Plugin installed successfully.
11:35:27: Error - CComponentManager::GetInstallStatus(600) - Installation NOT successful for 'USB', error: 1603.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Citrix Workspace (DV)', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'HDX Aero', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Authentication Manager', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WebHelper', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WorkspaceHub', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Self Service Plug-in', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(647) - Created entry for RTME Plugin for reinstalling it if it was installed previously
11:35:27: Information - CComponentManager::GetInstallStatus(694) - Need to repaire plugin with UpgradeCode =  {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CComponentManager::GetInstallStatus(706) - Repairs Receiver plugin with Product code =  
11:35:27: Information - CComponentManager::GetInstallStatus(715) - No Plugin found with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CComponentManager::GetInstallStatus(612) - Component was Citrix Workspace Inside installed successfully.
11:35:27: Information - CComponentManager::GetInstallStatus(612) - Component was XenApp Web Plugin installed successfully.
11:35:27: Error - CComponentManager::GetInstallStatus(600) - Installation NOT successful for 'USB', error: 1603.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Citrix Workspace (DV)', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'HDX Aero', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Authentication Manager', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WebHelper', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WorkspaceHub', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Self Service Plug-in', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(647) - Created entry for RTME Plugin for reinstalling it if it was installed previously
11:35:27: Information - CComponentManager::GetInstallStatus(694) - Need to repaire plugin with UpgradeCode =  {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CComponentManager::GetInstallStatus(706) - Repairs Receiver plugin with Product code =  
11:35:27: Information - CComponentManager::GetInstallStatus(715) - No Plugin found with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Error - CMainDialog::CMainDialog(171) - GetComponentManager() returned FALSE on GetInstallStatus().
11:35:27: Information - CComponentManager::GetInstallStatus(612) - Component was Citrix Workspace Inside installed successfully.
11:35:27: Information - CComponentManager::GetInstallStatus(612) - Component was XenApp Web Plugin installed successfully.
11:35:27: Error - CComponentManager::GetInstallStatus(600) - Installation NOT successful for 'USB', error: 1603.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Citrix Workspace (DV)', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'HDX Aero', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Authentication Manager', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WebHelper', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'WorkspaceHub', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(605) - Installation NOT successful for 'Self Service Plug-in', it never fully tried to install, possibly due to issues.
11:35:27: Information - CComponentManager::GetInstallStatus(647) - Created entry for RTME Plugin for reinstalling it if it was installed previously
11:35:27: Information - CComponentManager::GetInstallStatus(694) - Need to repaire plugin with UpgradeCode =  {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CtxInstallHelpers::CInstalledClientPkg::FindInstalledClient(154) - No existing clients found with given upgrade code: {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CComponentManager::GetInstallStatus(706) - Repairs Receiver plugin with Product code =  
11:35:27: Information - CComponentManager::GetInstallStatus(715) - No Plugin found with UpgradeCode = {9FAB00CA-B032-4E4E-8D0C-E3B35802335D}
11:35:27: Information - CFinishDialog::OnInitDialog(169) - app.LoadIcon return code. GetLastError: 0
11:35:27: Information - CFinishDialog::OnPaint(643) - draw icon return code. GetLastError: 0
11:35:27: Information - CFinishDialog::OnPaint(643) - draw icon return code. GetLastError: 0
11:35:29: Information - CFinishDialog::OnViewLogClicked(261) - OnViewLogClicked(): Entry.

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...