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USB Virtual COM Ports recirection not working




Our Deployement is a XenDesktop 7.1912 LTSR.

I have a problem with QRCode USB reader. on the client workstation, this device is installed as Serial USB Device (COM3).

On the CTX Studio, I have a policy that redirect both USB and Com port..

On the Client device, in the registry , I allowed the device under the genericUSB using his VID and PID.

However I still unenable to redirect IT in the Citrix session.  Under Device management in the receiver, It's showing Policy restricted.

DO you have any idea?


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