Jump to content
Welcome to our new Citrix community!
  • 0

SecureMail Contact Export Failed

Amber Bryant


I have a single iOS user who is reporting that when they try to sync Secure Mail contacts with their local contacts, they get a message that says 'Contact export failed'.  This issue has existed for the user on 2 different iPhones, on multiple iOS versions. This same user is able to sync contacts on their iPad without issues. Has anyone seen this before? 

Link to comment

1 answer to this question

Recommended Posts

  • 0

After much trial and error, I was able to resolve the issue by going to Settings < Contacts, and changing the Default Account from my personal email account to my iCloud account. After doing so, the Secure Mail contact export worked as expected. I was able to change the default account back after the export completed. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...