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Unable to create Machine Catalog with MCS using snapshot. Base image fine. XD 7.15 LTSR CU3

David Hendy


Much like the discussion here https://discussions.citrix.com/topic/377333-unable-to-create-machine-catalogs-with-mcs/?ct=1592387723


I too cannot create a new machine catalog using any of the snapshots on our gold image. The base VM from a while ago seems to work though. Hosting resource has been recreated a couple of times and the tests run successful. The vmware host is in a cluster alongside other hosts that do not have this issue. The same snapshot was used yesterday creating machines on a different host.


The error in full:


Error Id: XDDS:3FE7040D

    Citrix.Console.Models.Exceptions.ScriptException A problem occurred when retrieving information for the virtual machine or snapshot. Verify that the connection to your hypervisor is working correctly. Then, close and restart the wizard.
    DesktopStudio_ErrorId : UnknownError
    ErrorCategory : NotSpecified
Inner Exception:
    Citrix.Console.Models.Exceptions.ScriptException An unknown error occurred.
    If the problem persists, contact Citrix Support.
       at Citrix.Console.PowerShellInteraction.CmdletExecutionMethods.CreateException[T](ICommonLog logger, ExecutionResults`1 results, ICmdletExecutionHost host)
       at Citrix.Console.PowerShellInteraction.CmdletExecutionMethods.Execute[T](ISdkCmdlet`1 sdkCmd, ICmdletExecutionHost host, Boolean allowFailover)
       at Citrix.Console.PowerShellSdk.HypervisorService.Scripts.GetHypervisorDetailsScript.RunScript()
       at Citrix.Console.PowerShellInteraction.PowerShellScript`1.Run()
       at Citrix.Console.Shared.UI.ViewModels.HypervisorVmBaseTreeItemViewModel.<LoadDetailsInternal>b__14_0()
    DesktopStudio_ErrorId : UnknownError
    Sdk Error Message : startIndex cannot be larger than length of string.
    Parameter name: startIndex
    Sdk Error ID : System.ArgumentOutOfRangeException,Citrix.Host.Sdk.Commands.GetHypConfigurationObjectForItemCommand
    ErrorCategory : NotSpecified
    DesktopStudio_PowerShellHistory : GetHypervisorDetailsScript
    17/06/2020 10:58:24
    Get-HypConfigurationObjectForItem  -AdminAddress "vm-xxxxx.domain:80" -LiteralPath "XDHyp:\HostingUnits\Windows 10 on xxxx\xxxxx-GOLD.vm\Added to VCENTER.snapshot\CHANGE1.snapshot\CHANGE2.snapshot\CHANGE3.snapshot\CHANGE4.snapshot\CHANGE5.snapshot\CHANGE6.snapshot"
    Get-HypConfigurationObjectForItem : startIndex cannot be larger than length of string.
    Parameter name: startIndex
        + CategoryInfo : NotSpecified: (:) [Get-HypConfigurationObjectForItem], ArgumentOutOfRangeException
        + FullyQualifiedErrorId : System.ArgumentOutOfRangeException,Citrix.Host.Sdk.Commands.GetHypConfigurationObjectForItemCommand

any thoughts?


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You can try with the following configurations,

  1. Validate the issue is not with the host connection by creating a new one. If the new connection works without any issues, issue is with the master image itself.
  2. Create a new snapshot on the master image.
  3. Update the existing catalog with that snapshot.
  4. Create a new catalog with the snapshot.




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